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blogs:pub2005:business_alignment_using_process_mining_as_a_tool_for_delta_analysis_and_conformance_testing [2009/05/25 12:40] (current)
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 +====== Business Alignment: Using Process Mining as a Tool for Delta Analysis and Conformance Testing ======
 +W.M.P. van der Aalst\\
 +//​Requirements Engineering Journal, volume 10, issue 3, pages 198-211, 2005//\\
 +===== Abstract =====
 +Increasingly,​ business processes are being controlled and/or
 +monitored by information systems. As a result, many business processes
 +leave their “footprints” in transactional information systems, i.e., business
 +events are recorded in so-called event logs. Process mining aims at
 +improving this by providing techniques and tools for discovering process,
 +control, data, organizational,​ and social structures from event logs, i.e.,
 +the basic idea of process mining is to diagnose business processes by
 +mining event logs for knowledge. In this paper we focus on the potential
 +use of process mining for measuring business alignment, i.e., comparing
 +the real behavior of an information system or its users with the intended
 +or expected behavior. We identify two ways to create and/or maintain
 +the fit between business processes and supporting information systems:
 +Delta analysis and conformance testing. Delta analysis compares the discovered
 +model (i.e., an abstraction derived from the actual process) with
 +some predefined processes model (e.g., the workflow model or reference
 +model used to configure the system). Conformance testing attempts to
 +quantify the “fit” between the event log and some predefined processes
 +model. In this paper, we show that Delta analysis and conformance testing
 +can be used to analyze business alignment as long as the actual events
 +are logged and users have some control over the process.
 +===== Links =====
 +{{publications:​AalstREJ.pdf|Download PDF}} (319 KB)