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blogs:pub2005:discovering_social_networks_from_event_logs [2009/05/25 12:40] (current)
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 +====== Discovering Social Networks from Event Logs ======
  
 +W.M.P. van der Aalst and H.A. Reijers and M. Song\\
 +//Computer Supported Cooperative Work, volume 14, number 6, pages 549-593, 2005//\\
 +
 +===== Abstract =====
 +
 +Process mining techniques allow for the discovery of knowledge
 +based on so-called “event logs”, i.e., a log recording the execution
 +of activities in some business process. Many information systems provide
 +such logs, e.g., most WFM, ERP, CRM, SCM, and B2B systems
 +record transactions in a systematic way. Process mining techniques typically
 +focus on performance and control-flow issues. However, event logs
 +typically also log the performer, e.g., the person initiating or completing
 +some activity. This paper focuses on mining social networks using this
 +information. For example, it is possible to build a social network based
 +on the hand-over of work from one performer to the next. By combining
 +concepts from workflow management and social network analysis, it
 +is possible to discover and analyze social networks. This paper defines
 +metrics, presents a tool, and applies these to a real event log within the
 +setting of a large Dutch organization.
 +
 +===== Links =====
 +
 +{{publications:​Aalst2005g.pdf|Download PDF}} (438 KB)