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blogs:pub2005:process_mining_in_case_handling_systems [2009/05/25 12:30] (current)
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 +====== Process Mining in Case Handling Systems ======
  
 +C.W. Günther and W.M.P. van der Aalst\\
 +//BETA Working Paper Series, WP 150, Eindhoven University of Technology, Eindhoven, 2005//\\
 +
 +===== Abstract =====
 +
 +Process mining has proven to be a valuable tool for tracking
 +down problems or inefficiencies within a variety of business processes, using
 +information from event logs. Compared to traditional process-aware
 +information systems (e.g. workflow management systems), case handling
 +systems allow for much more flexibility by adding all kinds of implicit
 +controls. In this paper we reason about what information can be extracted
 +from a case handling system and how this is accomplished. Further,
 +we investigate how this data can be exploited, in order to achieve
 +greater insight into how business processes are handled within such a
 +flexible environment.
 +
 +===== Links =====
 +
 +{{publications:​Gunther2005.pdf|Download PDF}} (455 KB)