Table of Contents

Process Mining in CSCW Systems

W.M.P. van der Aalst
In W. Shen and A. James et al., editors, Proceedings of the 9th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005), pages 1-8. Coventry University/IEEE Computer Society Press, 2005


Process mining techniques allow for extracting information from event logs. For example, the audit trails of a workflow management system or the transaction logs of an enterprise resource planning system can be used to discover models describing processes, organizations, and products. Traditionally, process mining has been applied to structured processes. In this paper, we argue that process mining can also be applied to less structured processes supported by Computer Supported Cooperative Work (CSCW) systems. In addition, the ProM framework is described. Using ProM a wide variety of process mining activities are supported ranging from process discovery and verification to conformance checking and social network analysis.

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